Supportive Living Startup

 

 

 

 

 

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Coach Brown’s 9-Month Supported Living Startup & Wrap-Around Services Program (Virginia)

 

 

 

Program Overview

 

 

This comprehensive 9-month mentorship and implementation program guides aspiring providers through launching and scaling a Supported Living Agency that offers wrap-around services to individuals with intellectual/developmental disabilities (IDD), veterans, seniors, and those needing independent living supports in Virginia.

 

 

 

 

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Month-by-Month Breakdown

 

 

 

Month 1 — Foundation & Compliance Setup

 

 

• Understanding Virginia DBHDS and HCBS Waiver structure
• Determining your business model (Supported Living, Sponsored Placement, or Shared Living)
• Entity formation (LLC, EIN, NPI, SAM.gov, DUNS, CAGE)
• Medicaid Waiver provider enrollment overview
• Branding: logo, mission, and tagline

 

 

Deliverables:

✅ Business registration checklist

✅ Program statement template

✅ Mission & Vision builder

 

 

 

 

Month 2 — Licensure & Policy Development

 

 

• Navigating DBHDS licensing for Supported Living
• Drafting policies and procedures
• Building your service description and staffing model
• Writing your organizational chart and operational manual

 

 

Deliverables:

✅ Policy & Procedure manual draft

✅ Service description template

✅ Staff role matrix

 

 

 

 

Month 3 — Property & Zoning Preparation

 

 

• Site selection and zoning approval process
• Fire and occupancy compliance in Virginia
• Setting up shared-room and private-room options
• Environmental safety checklist

 

 

Deliverables:

✅ Site readiness packet

✅ Fire and safety plan template

 

 

 

 

Month 4 — Staffing & Training

 

 

• Hiring DSPs, QMRPs, and administrative staff
• Creating onboarding manuals and DSP training modules
• Background checks and registry compliance
• Daily documentation and data collection

 

 

Deliverables:

✅ DSP onboarding manual

✅ Staff training outline

✅ Daily documentation forms

 

 

 

 

Month 5 — Wrap-Around Services Integration

 

 

• Identifying community-based wrap-around supports (behavioral, transportation, employment, day support)
• Partnering with waiver and non-waiver agencies
• Writing MOUs and referral agreements

 

 

Deliverables:

✅ MOU template

✅ Referral partner list

✅ Wrap-around service menu

 

 

 

 

Month 6 — Billing & Reimbursement Setup

 

 

• Medicaid Waiver billing process and rates in Virginia
• EVV (Electronic Visit Verification) setup
• Private-pay and grant reimbursement streams
• Understanding MCO credentialing

 

 

Deliverables:

✅ Billing setup guide

✅ Credentialing checklist

✅ Payer & rate sheet

 

 

 

 

Month 7 — Marketing & Client Acquisition

 

 

• Creating your marketing funnel for Supported Living
• Outreach to case managers, social workers, and veteran reps
• Social-media & community marketing strategy
• Professional brochures, flyers, and intake packets

 

 

Deliverables:

✅ Marketing funnel outline

✅ Referral script & email templates

✅ Supported Living brochure

 

 

 

 

Month 8 — Operations & Quality Assurance

 

 

• Developing audit-ready documentation
• Internal QA/QI process setup
• Monthly supervision and satisfaction surveys
• Client progress and ISP tracking

 

 

Deliverables:

✅ QA/QI audit checklist

✅ Client satisfaction survey

✅ Monthly supervision form

 

 

 

 

Month 9 — Scaling & Sustainability

 

 

• Expanding into Day Support, Respite, and Behavioral Services
• Adding Housing & Wrap-Around grants (HUD-VASH, SSVF, ESG)
• Transitioning from small provider to multi-site agency
• Grant and subcontracting opportunities

 

 

Deliverables:

✅ Expansion plan template

✅ Grant readiness checklist

✅ Multi-site scaling blueprint

 

 

 

 

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Program Includes

 

 

• 2 live sessions 2x a week (group or 1-on-1)
• Custom templates and downloadable forms
• Private provider support group
• Access to VA-specific provider resources
• Certificate of Completion as a “Supported Living Provider by Coach Brown”

 

 

 

 

 

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Outcome

 

 

By the end of the 9 months, participants will:

 

• Be fully equipped to operate a compliant Supported Living agency in Virginia
• Have established wrap-around partnerships
• Understand how to bill, market, and scale services sustainably
• Be prepared for licensure and inspection readiness